The Boring Bit

Cake Flavours

We bake our cakes in all manner of fabulous flavours and are always happy to try something new. So far some of our favourites have been:
Vanilla
Chocolate
Lemon
Carrot
Coffee
Sticky toffee
Red velvet
Chocolate orange

If you have a particular favourite let us know.

The same goes for fillings – vanilla buttercream and jam is by far the most popular but chocolate fudge is a very close second. And as for salted caramel buttercream on a sticky toffee cupcakes – ah heaven!

Cancellations

In the unfortunate event that you need to cancel your order, you must give at least give at least one week’s notice. Any deposit paid is non-refundable but may be transferred to future bookings. If the cancellation period is less than a week, work may well have started on the cake and payment in full may be required.

Cake Design

We will work with you to agree a cake design that you are happy with, taking a note of your requirements and confirming with a written specification and a sketch if required. We may not be able to reproduce copyrighted cakes but will discuss how we can come up with something similar.

Changes cannot be made to a design less than a week before delivery and we reserve the right to change the price of your cake if the change in design requires additional work and materials.

Storing your Cake

Your cake must be stored flat, on a stable surface and in a cool dry place. If the weather is exceptionally hot, it may be appropriate to use a fan to keep your cake cool. Fondant covered cakes should not be stored in a fridge.

Refunds

If you are not satisfied with your cake after collection or delivery you have 24 hours to put a claim for compensation in writing.

No responsibility will be taken if the cake was not transported or stored properly by you.

Collection/Delivery of Cakes

We are happy to delivery your cake within Harpenden and possibly to the nearby villages. Alternatively you are more than welcome to collect from us – we will ensure your cake is safely placed in your car to avoid accidents on the way home. With prior arrangement, we can deliver your cake to the event venue, if this is different from your home address.

If your delivery address is outside of our normal free delivery area, subject to the availability of time, we are happy to deliver at an additional cost.

When you are booking your cake order we will agree a delivery date, please ensure the date you give us is the delivery date, if this is not the same as the date of the event (as this is the date your cake will be ready.

Allergies

Please mention any allergies at the time of booking. We cannot guarantee that our cakes will be nut-free as nuts are used in our kitchen. We can specifically use nut-free products but there is no 100% guarantee.

Insurance

Cracking Cakes has £2m of Public Liability Insurance through the British Sugarcraft Guild. The policy is provided by ADS Insurance Brokers Ltd and underwritten by Ansvar Insurance.

By placing an order you are accepting and agreeing with our terms and conditions.